Welcome to Heong Arena. We respect your privacy and are committed to protecting the information you provide while using our website, gaming tournaments, events, digital gaming store, tools and related services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices available to you.
By using Heong Arena, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use our services, we may collect:
Account Information
Profile Information
Tournament Information
When you register for a tournament, we may process information required to identify and manage your registration, including your account details, contact details and game details.
Payment and Transaction Information
For payment verification, we may collect information such as:
We do not request or intentionally store your banking password, UPI PIN, ATM PIN or card PIN.
Technical Information
We may automatically receive limited technical information necessary for operating, securing and improving the website, such as browser/device information, IP address, logs and usage-related information.
We may use collected information to:
Payments may be processed through third-party payment services or payment links. Payment providers may process payment information according to their own privacy policies and terms.
Heong Arena does not ask users to provide their UPI PIN, banking password or other confidential payment authentication credentials.
Users must ensure that payment information submitted for verification is accurate.
We do not sell your personal information.
Information may be shared only when reasonably necessary for:
Where third-party service providers are used, their own privacy policies may also apply.
We take reasonable technical and organizational measures to protect user information from unauthorized access, misuse, alteration or disclosure.
However, no internet-based service can guarantee absolute security. You are responsible for keeping your account credentials confidential.
We retain information for as long as reasonably necessary to provide services, maintain transaction and account records, resolve disputes, prevent fraud, enforce our terms, and comply with applicable legal requirements.
Certain transaction or payment records may need to be retained even after an account is deleted.
You may request or initiate deletion of your account where the functionality is available.
Account deletion does not necessarily mean that every record can be immediately erased. Information required for legal, security, fraud-prevention, dispute-resolution or transaction-record purposes may be retained for the required period.
Heong Arena is not intended to knowingly collect personal information from children in violation of applicable law.
If you are not legally permitted to use a paid tournament or purchasing service, you should not use that service without the required consent or authorization.
Heong Arena may use third-party services for authentication, database hosting, payment processing, content delivery, analytics or other technical functions.
Those third parties may process information according to their own terms and privacy policies.
We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date.
Your continued use of Heong Arena after changes are published constitutes acceptance of the updated policy to the extent permitted by applicable law.
For privacy questions, requests or concerns:
Heong Arena
Email: heongarena@gmail.com
Website: https://heongarena.online/
For formal grievances, please see the Grievance Officer information in the About Us / Grievance Redressal section.